April 15th - 19th, 2015
LEAN UX NYC
New York City
Lean and Design Thinking awesomeness slathered in fun sauce.
Lean and Design Thinking awesomeness slathered in fun sauce.
Actionable advice to help you better build better products.
The world’s largest gathering of systems thinkers with big hearts.
Learn how to build great products from people who share your passion.
Deep thinking and shared understanding.
Cutting edge Design Thinking is easier to digest on cat slides.*
*Proven at LeanUX14
Deep UX research to hands-on design.
It’s all here, in its conferency glory.
A conference for sense-makers and complexity thinkers.
(And for people who want to make sense of complexity.)
Esther Derby started her career as a programmer, and over the years she’s worn many hats, including business owner, internal consultant and manager. From all these perspectives, one thing became clear: our level of individual, team and company success was deeply impacted by our work environment and organizational dynamics. As a result, she have spent the last twenty-five years helping companies design their environment, culture, and human dynamics for optimum success.
I’ve written over 100 articles, and co-authored two books: “Agile Retrospectives: Making Good Teams Great,” and “Behind Closed Doors: Secrets of Great Management”. She writes about management, leadership, collaboration, organizations and change (or another topic I’m currently exploring).
She is one of the founders of the AYE Conference — the first conference to offer only experiential sessions. She served two terms on the Agile Alliance Board of Directors. I hold an M.A. in Organizational Leadership.
Marc Burgauer has experienced professional life as a biologist, an award-winning performance artist and musician, enterprise database architect and early web applications programmer, founder, board member and manager in multiple startups, and project manager in multinationals and public services.
Complexity theory defined Marc’s worldview early in life. He quotes Erich Jantsch’s “The Self-organizing Universe” as the pivotal book that he read as a teenager. Marc’s interest in theories about work, including his acclaim of Peter Drucker, was re-ignited when he first adopted XP in 1999.
For the last 15 years, Marc has been keen to test ideas and, as a practitioner, enjoys the application of theories in day-to-day work.
Marc currently focuses his studies on innovation and cultural change while, as a consultant, he encourages organizations to adopt lean and agile practices.
Alicia Juarrero, Professor Emerita of Philosophy at Prince George’s Community College (MD), is the author of Dynamics in Action: Intentional Behavior as a Complex System(MIT 1999) and co-editor of Reframing Complexity: Perspectives from North and South (ISCE Publishing, 2007), and Emergence, Self-Organization and Complexity: Precursors and Prototypes (ISCE Publishing, 2008).
Among the articles she has published in peer-reviewed journals are “Self-Organization: Kant’s Concept of Teleology and Modern Chemistry,” The Review of Metaphysics39 (1985): 107‑135; “Causality as Constraint,” in G. van de Vijver, S. Salthe and M. Delpos, eds., Evolutionary System: Biological and Epistemological Perspectives on Self-Organization.Dordrecht: Kluwer. 1998 pp. 233-242; “Complex Dynamical Systems and the Concept of Identity,” Emergence (Fall 2002); and “Fail‑Safe versus Safe‑Fail: Suggestions towards A Dynamical Systems Model of Justice,” Texas Law Review69 (June 1991): 1745‑1777.
Dr. Juarrero was named the 2002 U.S. Professor of the Year by the Council for the Advancement and Support of Education (CASE) and the Carnegie Foundation for the Advancement of Teaching; in 2003 she received the Edward T. Foote Alumnus of Distinction Award of the University of Miami; in 1995 the Distinguished Humanities Educator Award of the Community College Humanities Association. In 1992 Dr. Juarrero was appointed by the President of the United States and confirmed by the U.S. Senate to the Advisory Board of the National Endowment for the Humanities (NEH) where, from 1992-2000 she served as NEH’s Chair of Council Committee on State Programs. In that capacity she was responsible for the oversight of approximately $32 million in NEH funds distributed annually to the States Humanities Councils.
Dr. Juarrero earned her B.A., M.A. and Ph.D degrees from the University of Miami (FL).
Dave Snowden is the founder and chief scientific officer of Cognitive Edge. His work is international in nature and covers government and industry looking at complex issues relating to strategy, organisational decision making and decision making. He has pioneered a science based approach to organisations drawing on anthropology, neuroscience and complex adaptive systems theory. He is a popular and passionate keynote speaker on a range of subjects, and is well known for his pragmatic cynicism and iconoclastic style.
He holds visiting Chairs at the Universities of Pretoria and Hong Kong Polytechnic University as well as a visiting fellowship at the University of Warwick. He is a senior fellow at the Institute of Defense and Strategic Studies at Nanyang University and the Civil Service College in Singapore. His paper with Boone on Leadership was the cover article for the Harvard Business Review in November 2007 and also won the Academy of Management aware for the best practitioner paper in the same year. He has previously won a special award from the Academy for originality in his work on knowledge management. He is a editorial board member of several academic and practitioner journals in the field of knowledge management and is an Editor in Chief of E:CO. In 2006 he was Director of the EPSRC (UK) research programme on emergence and in 2007 was appointed to an NSF (US) review panel on complexity science research.
He previously worked for IBM where he was a Director of the Institution for Knowledge Management and founded the Cynefin Centre for Organisational Complexity; during that period he was selected by IBM as one of six on-demand thinkers for a world wide advertising campaign. Prior to that he worked in a range of strategic and management roles in the service sector.
His company Cognitive Edge exists to integrate academic thinking with practice in organisations throughout the world and operates on a network model working with Academics, Government, Commercial Organisations, NGOs and Independent Consultants. He is also the main designer of the SenseMaker® software suite, originally developed in the field of counter terrorism and now being actively deployed in both Government and Industry to handle issues of impact measurement, customer/employee insight, narrative based knowledge management, strategic foresight and risk management.
Cameron Tonkinwise, PhD. is Director of Design Studies at the School of Design at Carnegie Mellon University. Cameron has a background in philosophy; his dissertation concerned the educational philosophies of Martin Heidegger.
Cameron continues to research what designers can learn from philosophies of making, material culture studies and sociologies of technology. Cameron is facilitating the School of Design’s creation of a new Design Studies sequence of courses that better prepare designers for a wider scope of work and the more interdisciplinary challenges of 21st century societies. Cameron is also chairing the PhD Committee that is currently restructuring the School of Design’s PhD program. He has extensive experience with practice-based design research, having supervised and examined reflective practice and artifact-based research projects and written about the epistemologies particular to this kind of work.
Cameron’s primary area of research is sustainable design. In particular, he focuses on the design of systems that lower societal materials intensity, primarily by decoupling use and ownership – in other words, systems of shared use. Cameron has published a range of articles on the role of design, and in particular, service design, in the promotion of the sharing economy and collaborative consumption.
Thomas Wendt is a design strategy and research consultant based in New York City, specializing in user research, experience strategy, design thinking, and innovation.
He works with clients to help them better understand their customers through rigorous research methods, framing of key user needs and problem areas, and providing structure to ideation sessions. He has worked with companies including American Express, DIRECTV, Capital One, IBM, General Assembly, Smith+Beta, and a number of agencies and startups.
Thomas frequently teaches, writes, and speaks on a variety of topics including philosophy and design, information architecture, lean process and theory, design research, and design thinking.
Presentations have been delivered at domestic and international conferences, and his articles have been published in both academic journals and practitioner publications. Thomas is author of a book entitled Design for Dasein, which deals with the relationship between (post)phenomenology, experience design, and design thinking. He currently holds an adjunct instructor position at New York University.
Kevin has over 25 years of experience in business management, technology and thought leadership as a Chief Information Officer, Chief Technology Officer, and Chief Operations Officer. In addition to his leadership roles in public and private companies, Kevin also co-founded the IT Process Institute with Gene Kim, and served as its President for the first five years.
Kevin is the author of The Definitive Guide to IT Management in the Adaptive Enterprise (Hewlett-Packard), Managing Certificate Lifecycles (Verisign – Thawte), and the co-author of The Visible Ops Handbook and The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win.
In his current role as Chief Science Officer of Assemblage Pointe / Praxis Flow, Kevin draws from science and engineering disciplines to consult CEOs, Boards of Directors and senior IT executives to rapidly increase fast value-flow, cultivate cultural transformation, and implement continuous improvement strategies.
Jessica DeVita is a recovering sysadmin, in IT operations for about 17 years, 7 years in corporate IT and almost 10 in private consulting. She is a technical evangelist at Microsoft, helping IT operations staff uplevel their technical and soft skills for devops and cloud computing. She enjoys building and participating in communities, meetups and supporting non profits that teach technology and programming skills to women, girls and those in under served communities.
Jessica founded the consulting firm UberGeekGirl, helping startups and music industry clients establish their IT strategy, support their infrastructure, hire staff, automate operations and build a better relationship with their network, data and the general computing experience. Her areas of expertise include cloud and SaaS strategy, consulting and implementation, hosted exchange, migrations, mobile device management (MDM), BYOD and CYOD, mixed mac/pc networks, VOIP, CRM and collaboration systems; both open source and enterprise platforms.
Her husband is a data scientist and theoretical physicist, and they are the proud parents of 3 sons.
J. Paul Reed, known online as The Sober Build Engineer, has over a decade of experience in the trenches as a build/release and tools engineer, working with such organizations as VMware, Mozilla, Postbox, and Symantec.
In 2012, he founded Release Engineering Approaches, a consultancy incorporating a host of tools and techniques to help organizations “Simply Ship. Every time.” He’s worked across a number of industries, from financial services to cloud-based infrastructure, with teams from 2 to 200 on everything from tooling, operational analysis and improvement, cultural transformation, and business value optimization. In 2014, he joined PraxisFlow as a visiting scientist and Chief Delivery Officer.
Paul is also the founding host of The Ship Show, a twice-monthly podcast tackling topics related to build engineering, DevOps, and release management.
Jeff Sussna is Founder and Principal of Ingineering.IT, a technology consulting firm that facilitates Adaptive IT through teaching, coaching, and strategic design.
Jeff has more than 25 years of IT experience, and has led high-performance teams across the Dev/QA/Ops spectrum.
He is a highly sought-after speaker, and was recognized as a Top 50 Must-Read IT Blogger for 2012 and 2013 by BizTech Magazine. His interests focus on the intersection of development, operations, design, and business.
Dominica teaches Kanban to DevOps and IT Ops enthusiasts. Her passion involves helping organizations improve workflow and optimize throughput. She is keen on providing visibility and transparency across teams to reveal mutually critical information. Dominica combines experience, practice and theory to help teams level up their capability.
Dominica developed the Kanban for Devops board game simulation and is a Kanban Coaching Professional with Lean Kanban University. She blogs at ddegrandis.com and tweets at @dominicad.
Oonie Chase is a fearlessly optimistic digital experience designer who has been crossing the streams of experience and storytelling in ways that seduce, delight & make good things happen for people and the brands that love them. She gets to do all this and more in her current role as Director of Experience Design at Wieden+Kennedy.
In previous lives, she was a Group Creative Director at DigitasNY, Executive Creative Director at Blast Radius and SVP/Digital Director at GMMB (the folks who brought you Barack Obama) and co-founder of MakeLoveNotPorn.tv. She has concocted digital experiences for the likes of American Express, New York Times, EASports, BioWare, LinkedIn and USAID that range from the tragically dull to the epically hot and everything in between, some of which have won awards, required patents and/or changed the world.
Bill Beard is a leading Lean Branding Strategist and Copywriter with more than 14 years of experience in building brands and harnessing their power to create enjoyable, memorable user experiences. He believes every moment is a branding moment.
Most recently, Bill was the Associate Creative Director, Copy, at TheLadders, where he led one of the country’s original Agile copywriting and branding teams. Bill has also helped grow and retain customer bases for Fidelity Investments, Delta Air Lines, Xerox, Sony, BostonUSA.com and Upromise, among others. His most recent freelance endeavor is a new startup online investment service, Wherewithal, which is slated to launch in Q2 of this year.
Bill holds a degree in Creative Advertising from the S.I. Newhouse School of Communications at Syracuse University, and somehow managed not to freeze to death while there, probably because he grew up nearby in Utica, NY.
Brant Cooper helps organizations big and small innovate. He is the co-author of the New York Times Bestseller, “The Lean Entrepreneur” and is a sought after speaker, advisor and mentor.
He has over 16 years experience helping companies bring innovative products to market. His startup career includes Tumbleweed, Timestamp, WildPackets, inCode, and many others. He has experienced IPO, acquisition, rapid growth, and crushing failure.
Brant previously authored “The Entrepreneur’s Guide to Customer Development”, the first purpose-written book to discuss Lean Startup and Customer Development concepts, earning a distribution of over 50k. He has worked with thousands of entrepreneurs across the globe.
Brant is the Co-Founder of Moves the Needle Group, which has advised the innovation practices of such leading companies as Qualcomm, Intuit, Capital One, Pitney Bowes and Hewlett-Packard.
Simon Marcus is head of People Operations at Spotify. His focus is on learning how a company can scale without sacrificing the innovation that made it successful in the first place. At the moment, he’s helping design a model for how Spotify establishes, communicates, and executes technology and product strategies. His team includes coaches, researches, and facilitators. Additional, he serves as Tribe Lead for Social, looking after the engineering team that leads Spotify’s exploration of the social side of music.
Previously, oversaw a unique whole-organization application of lean, agile and lean startup principles to help revitalize a 40 year old company in a challenging industry as COO of The Library Corporation. Previous to TLC, he served as the COO at the Authors Guild, the largest organization for published authors in world, where he helped a 100 year old organization redefine itself for the digital era.
Simon speaks and writes regularly about the ways people work.
Jez Humble is a vice president at Chef, a lecturer at UC Berkeley, and co-author of the Jolt Award winning Continuous Delivery, published in Martin Fowler’s Signature Series (Addison Wesley, 2010), and the forthcomingLean Enterprise, in Eric Ries’ Lean series.
He has worked as a software developer, product manager, consultant and trainer across a wide variety of domains and technologies.
His focus is on helping organisations deliver valuable, high-quality software frequently and reliably through implementing effective engineering practices.
Melissa Perri is a Product Manager and UX Designer from New York City. She is the founder of ProdUX Labs (produxlabs.com), a consultancy that specializes in providing guidance and workshops on Product Strategy, UX and Lean Startup methodology to startups and enterprises.
She previously cofounded a company in Italy, participated in an international startup accelerator, and worked as a Product Manager and Lead UX Designer for two growing startups in NYC. Currently, she is teaching the Product Management course at General Assembly. Melissa is a firm believer in lean methodologies and measurable design. Through in person global workshops and classes on Skillshare, she teaches companies and individuals how to incorporate lean methodologies into their existing product teams. She also coaches and speaks about Lean UX and Lean Product at conferences, most recently at Lean Agile Scotland, and the iCatapult Startup Accelerator.
When not in the office, you can find her mentoring at Lean Startup Machine workshops, exploring global startups, and plotting her next big venture.
Natalie Hollier is a creative and innovative technologist who believes that variety is the spice of life. As someone who is continuously learning and trying new things, she has worked as a software consultant on teams large and small in Australia, Asia, Europe and America. She is accustomed to performing a variety of cross-functional roles on projects; including software development, user experience design, business analysis, and project management.
A constant innovator and compulsive “ideas woman”, she is always trying to find new ways of making things work better – whether it be products, processes, teams or organizations. Her most recent passion over the past year or so has been learning and applying Lean UX practices at her current project in New York.
Lauren Gilchrist is a Product Manager who lives in New York City. She works at Pivotal Labs, an agile software consulting firm, where she helps startup and enterprise clients build successful software products.
Lauren loves to answer hard questions (her favorites include “should we build this?” and “how do we know we are right?”). A veteran of several New York startups, she has learned a lot of things the hard way, and is passionate about helping others avoid the same mistakes she made. Prior to Pivotal Labs, Lauren was a Product Manager at MamasLatinas, a division of Cafemom, as well as Yipit and Urgent Career. She is also the co-founder of Hack’n Jill, which promotes diversity in tech by hosting hackathons and educational events with a 50:50 male:female ratio.
Outside of the office, you can find her running 200 mile relay races or gushing about her love of orange wine.
Jabe Bloom has led teams and companies and developed software and products for almost 20 years. He has served as a Chief Architect, Principal Technical Director and Chief Technical Officer. In each of these roles his focus has been on connecting creative, ideation processes with software engineering and operational excellence.
Jabe’s deep practical experience, constant experimentation, and extensive theoretical investigations and readings inform his public speaking and provide a foundation for his active mentorship to colleagues, clients and entrepreneurs. As a consultant, public speaker and writer, he works with a diverse clientele. He advises and trains clients on innovation and flow thinking through a series of lectures, workshops, classes and consulting.
Jabe has been a guest lecturer on Abductive Thinking and Creativity at NYU’s Berkley Center for Entrepreneurship & Innovation. He is an internationally recognized keynote speaker, addressing topics such as Lean Systems, LeanUX, Complexity Theory, Psychology and Sociology, Management as Design and Design Thinking.
He is currently the Chief Flow Officer at PraxisFlow, a management consultancy that helps organizations take a systems level view of their work. Mr. Bloom holds a bachelor’s degree in Photography & Philosophy from Bard College (NY) and is currently pursuing a PhD in Design Studies at Carnegie Mellon University.
John Shook is chairman and CEO of the Lean Enterprise Institute (LEI), a non-profit research and education organization in Cambridge Massachusetts, dedicated to making things better through advancing lean thinking and practice. Shook also serves as chairman of the Lean Global Network, a consortium of like-minded institutes around the world committed to helping their nations and regions.
Shook is an industrial anthropologist who began learning about lean production and management while working for Toyota for over 10 years in Japan and the U.S., helping it transfer production, engineering, and management systems from Japan to NUMMI, the GM-Toyota joint venture, and subsequently to other operations around the world.
While at Toyota’s headquarters, he became the company’s first American kacho (manager) in Japan. In the U.S., Shook joined Toyota’s North American engineering, research and development center in Ann Arbor, MI, as general manager of administration and planning. His last position with Toyota was as the senior American manager to manage the startup of the Toyota Production System Support Center which assists organizations to adopt and adapt the Toyota’s production and management systems.
Following his experience with Toyota, Shook joined the University of Michigan as a faculty member of the Department of Industrial and Operations Engineering and Director of the Japan Technology Management Program. Prior to joining LEI in 2010, Shook worked as an independent consultant to support organizations and individuals learn and transform themselves through lean thinking and practice.
Shook is the author of Managing to Learn and co-author of Learning to See and Kaizen Express. His article “How to Change a Culture: Lessons from NUMMI“; Sloan Management Review, January 2010, won that journal’s Beckhard Memorial Prize for outstanding article in the field of organizational development. A sought-after conference keynoter, Shook has been interviewed on lean management by National Public Radio, Bloomberg News, The Wall Street Journal, Fast Company, the Atlantic, Fortune, and numerous trade publications. Shook is a multiple Shingo Prize winner and lifetime member of the Shingo Academy, a 2011 inductee to the Industry Week Manufacturing Hall of Fame, and 2-13 inductee to the Hall of Fame of the Association for Manufacturing Excellence.
Christine is the Senior Director of User Experience at Acquia where she leads a team of interaction designers, visual designers, and user experience researchers. Prior to Acquia, she was the UX Director at Carbonite.
Christine was VP & Managing Director at User Interface Engineering, a leading user research, training, and consulting firm. Christine was responsible for driving User Interface Engineering’s training and publications business. In addition, she managed UIE’s UX consultants and developed presentations and workshops taught throughout the United States and Europe.
Christine’s passionate about teaching design and product teams how to tackle their biggest challenges. For more than a decade, she has taught hundreds of teams and consulted with dozens of clients on product strategy and user experience techniques. Christine has been a top-rated presenter at Webstock New Zealand, the Confab Content Strategy Conference, the User Interface Conference, CHI, and the Usability Professionals’ Association Conference. Christine has also taught Human Factors at the Tufts University Gordon Institute for Engineering Management.
Christine received her Master’s degree in Social/Experimental Psychology from Brown University and her Bachelor’s degree from the University of Rochester.
Design great products customers love.
Design teams that design great products.
Design organizations that support happy teams that design great products.
From the UX Designer to the CEO, it takes an entire organization to execute LeanUX successfully. At LeanUX NYC, the world’s leading minds on Lean will teach you how organizations are incorporating Lean Systems, Agile, Design Thinking, and DevOps to deliver real value for their customers and drive top-line growth.
This five-day epic conference will advance your knowledge and skills on design, customer discovery, product/market fit, decision-making, and process design, among others. You’ll learn from engaging talks, absorb principles to guide teams, and participate in hands-on workshops.
You’ll get expert insight into some of the ways Lean Thinking, Complexity, Design Thinking and DevOps practices are being combined by people already doing it — the real pros, the upper echelon, the ones driving the iterative discovery and development of new products for both startups and enterprises.
Don’t be an asshole: The LeanUX15 Conference Code of Conduct
All attendees, speakers, sponsors, volunteers and guests at the LeanUX15 conference are required to comply with this code of conduct. Organisers will enforce this code throughout the event. We expect cooperation from all participants to help ensure a safe and supportive environment for everybody.
In short, don’t be an asshole. Treat people the way you wish to be treated.
You have our contact details in the emails we’ve sent and you’ll be able to find us, we’re the ones wearing the black t-shirts with conference logo. If you don’t feel that you can, or would rather not approach us, you can speak to our staff or speakers and others who identify themselves at the opening of the conference.
The Quick Version
Our conference is dedicated exploring ideas. To do so, we must provide a harassment-free conference experience for everyone, regardless of gender, age, sexual orientation, disability, physical appearance, body size, race, or religion (or lack thereof). We do not tolerate harassment of conference participants in any form – at all, at any time.
Sexual language and imagery is not appropriate for any conference venue, including talks, workshops, parties, Twitter and other online media. Conference participants violating these rules may be sanctioned or expelled from the conference without a refund at the discretion of the conference organisers.
If you have to ask, the answer is probably no. When in doubt, don’t do it.
The Less Quick Version
Harassment includes offensive verbal comments related to gender, age, sexual orientation, disability, physical appearance, body size, race, religion, sexual images in public spaces, deliberate intimidation, stalking, following, harassing photography or recording, sustained disruption of talks or other events, inappropriate physical closeness or contact, and unwelcome sexual attention.
Participants asked to stop any intimidating or harassing behavior are expected to comply immediately.
Sponsors are also subject to the anti-harassment policy. In particular, sponsors should not use sexualised images, activities, contexts, or other material. Booth staff (including volunteers) should not use sexualised clothing/uniforms/costumes, or otherwise create a sexualised environment.
We will not allow so-called “booth babes” as they are inappropriate in all circumstances.
If a participant engages in harassing behavior, the conference organisers may take any action they deem appropriate, including warning the offender or expulsion from the conference with no refund.
If you are being harassed, notice that someone else is being harassed, or have any other concerns, please contact a member of conference staff immediately. Conference staff can be identified as they’ll be wearing the black t-shirts with Lean UX NYC conference branding.
Conference staff will be happy to assist participants in any way, including: contacting venue security; local police; providing escorts to or from events; or otherwise assist those experiencing harassment. We will do whatever is possible for attendees to feel safe for the duration of the conference. We value your presence at the conference, and we strive to ensure a positive environment for everyone.
We expect participants to follow these policies at all conference events and in all conference venues, including talks and workshops, during breaks, and at any conference-related social events.
We hope you have a great time at Lean UX NYC ‘15.